Help & knowledge base
Common questions, written tutorials (videos as we film them), account and billing, underage & guardian help, legal, and safety. Still stuck? Contact us or email [email protected].
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Getting startedJoin, set up your profile, and take your first swap.15 articlesTutorials & videosStep-by-step walkthroughs with written steps. Video still uses the hosts intro until dedicated clips are recorded.3 articlesAccount & loginPassword, email, profile, and membership badges.6 articlesSwaps & mailingRequests, labels, packing notes, tracking, and thank-yous.27 articlesPrivacy & addressWho sees your street, city, and email.2 articlesBilling & support tiersOptional PayPal subscriptions, donations, and refunds.2 articlesUnderage & guardiansAge 13+, parent consent, and what teens can do.3 articles · clear filterSafety & blockingBlocks, reports, stalking, and staying safe with mail.3 articlesLegal mattersHouse rules, illegal mail, and what hosts can do.2 articlesTroubleshootingEmails not arriving, stuck swaps, and site issues.4 articles
Underage & guardians
- Underage & guardiansFamily print packs (parents, supervised kids)18+ parents can print kitchen-table activities for their own children. Kids stay supervised. No under-13 accounts, no kids messenger, no mailing to members in a child’s name.
- Underage & guardiansCan kids and teens join?13+ only; ages 13–17 need parent/guardian consent.
- Underage & guardiansHelp for parents & guardiansWhat consent means, what teens can do, and how to get help.
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