Help & knowledge base
Common questions, written tutorials (videos as we film them), account and billing, underage & guardian help, legal, and safety. Still stuck? Contact us or email [email protected].
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Getting startedJoin, set up your profile, and take your first swap.15 articles · clear filterTutorials & videosStep-by-step walkthroughs with written steps. Video still uses the hosts intro until dedicated clips are recorded.3 articlesAccount & loginPassword, email, profile, and membership badges.6 articlesSwaps & mailingRequests, labels, packing notes, tracking, and thank-yous.27 articlesPrivacy & addressWho sees your street, city, and email.2 articlesBilling & support tiersOptional PayPal subscriptions, donations, and refunds.2 articlesUnderage & guardiansAge 13+, parent consent, and what teens can do.3 articlesSafety & blockingBlocks, reports, stalking, and staying safe with mail.3 articlesLegal mattersHouse rules, illegal mail, and what hosts can do.2 articlesTroubleshootingEmails not arriving, stuck swaps, and site issues.4 articles
Getting started
- Getting startedWhat is this community?Friendly sticker and mail swaps between real people — Happy Mail, Mystery Mail, forum, and gallery.
- Getting startedInvite a friendShare your personal signup link. Community stamps unlock when they finish real mail.
- Getting startedHow to complete your first swapFrom directory → request → accept → mail → mark received.Tutorial · video soon
- Getting startedArtists cornerShare sketches and original art. Follow artists for new-post alerts. Adults can list a shop — the site never takes payment.
- Getting startedMessages (community messenger)Chat with members in the site — on your phone or PC — without a separate Facebook app.
- Getting startedCommunity server (not public Matrix)Host news, file packs, and rooms inside Messages — like Hotline or ICQ, without a public Matrix network.
- Getting startedFirst-swap buddiesNew members can ask a seasoned person to walk them through one swap.
- Getting startedCountry & region forum roomsUS, UK & Ireland, Canada, Europe, Oceania, and rest of world.
- Getting startedSay hello to new membersIntroduction threads with no replies yet — a short welcome helps people stay.
- Getting startedWelcome wagonOpt in to greet people who just joined — you get an alert on each new signup.
- Getting startedSet up your profile the right wayBio, interests, languages, privacy, programs, socials, and do-not-send.Tutorial · video soon
- Getting startedChange the site languageSwitch menus, buttons, and signed-in chrome between English, Spanish, French, German, Portuguese, and Japanese.
- Getting startedClassroom: lessons, workshops, and remixesLanguages, mail skills, health and nursing maps, criminal justice, forensics, civics, science, computers, arts, money, college-ready habits, remixable workshops, and host-written courses. Members 13+ only. Family print packs (preschool through early years) are a separate 18+ tab.
- Getting startedWorkouts: sketches and official videosHome cardio, strength, breathing, and stretch sketches, plus CDC and HHS clips we have the right to show. Not medical advice.Video
- Getting startedSearch the communityOne search box in the header for members, forum, gallery, and help.
Short FAQ · New-member checklist · House rules · Legal & safety · Support us