Help & knowledge base
Common questions, written tutorials (videos as we film them), account and billing, underage & guardian help, legal, and safety. Still stuck? Contact us or email [email protected].
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Getting startedJoin, set up your profile, and take your first swap.15 articlesTutorials & videosStep-by-step walkthroughs with written steps. Video still uses the hosts intro until dedicated clips are recorded.3 articlesAccount & loginPassword, email, profile, and membership badges.6 articlesSwaps & mailingRequests, labels, packing notes, tracking, and thank-yous.27 articles · clear filterPrivacy & addressWho sees your street, city, and email.2 articlesBilling & support tiersOptional PayPal subscriptions, donations, and refunds.2 articlesUnderage & guardiansAge 13+, parent consent, and what teens can do.3 articlesSafety & blockingBlocks, reports, stalking, and staying safe with mail.3 articlesLegal mattersHouse rules, illegal mail, and what hosts can do.2 articlesTroubleshootingEmails not arriving, stuck swaps, and site issues.4 articles
Swaps & mailing
- Swaps & mailingCommunity challengesJoin a shared mail goal and watch the progress wall fill up.
- Swaps & mailingPacking this weekTell the community you’re assembling envelopes so ready mailers can find you.
- Swaps & mailingMail day deskWho to pack, this week’s letter, print sheets, and I’m packing today — one page for the envelope in front of you.
- Swaps & mailingOpen mail deskWho just landed, mark received, a four-line thanks card, and haul-photo rules — one page for the envelope in your hands.
- Swaps & mailingPostage & customsLetter vs packet, honest customs, and a clerk cheat you can print — country only, no stamp prices.
- Swaps & mailingPack slipsCut-and-tuck cards of what you packed — skip list, a write-in line, city and country only. Copy onto I mailed it at home.
- Swaps & mailingReturn address cardsPrint your own street for the envelope flap so lost mail can come home. Do not photograph this sheet.
- Swaps & mailingWaiting on mailEnvelopes still in transit — expect-around dates, Mail is late, and no daily DMs. City and country only.
- Swaps & mailingQuiet swapsPending requests and silent swaps — one kind reminder, or close if plans fell through. City and country only.
- Swaps & mailingPause your mailboxHide from the directory and stop new swap requests while you travel or catch up.
- Swaps & mailingThank a swap partnerAfter a swap finishes, leave public kudos, print four-line cards for the next envelope, and optionally share a haul photo.
- Swaps & mailingISO / have-to-send boardTell people what you hope to find, and what you currently have to mail.
- Swaps & mailingMail passportFinished swaps stamp the countries you’ve mailed — a little collection to show off.
- Swaps & mailingMy penpals (address book)One place for people you’ve mailed, open swaps, unlocked addresses, and private notes.
- Swaps & mailingTake a writing break (kind pause)End a penpal correspondence politely without blocking, ghosting, or closing the whole mailbox.
- Swaps & mailingLetter promptsA rotating prompt for when you don’t know what to write next.
- Swaps & mailingFirst envelope kitPrint packing plus this week’s letter for one swap — city and country only, no street.
- Swaps & mailingHow swap circles workMonthly rounds: join, get one person to mail, keep the kindness moving.
- Swaps & mailingWatch a forum roomFollow a whole board so new threads (not just replies) show up in Alerts.
- Swaps & mailingHas room to swapSee how many open swaps someone already has, and filter to people who can take another.
- Swaps & mailingHow soon I usually mailTell partners your packing pace, and promise a mail-by date when you accept.
- Swaps & mailingMail-by calendarI’ll mail by dates for envelopes you still need to pack — overdue first. City and country only.
- Swaps & mailingInternational swapsWhat to pack when your partner lives in another country, and when a swap is blocked.
- Swaps & mailingSwap statuses explainedPending, accepted, mailed, received, completed, closed.
- Swaps & mailingMailing labels & packing notesPrint-ready To/From, private packing notes, and what’s in the envelope.
- Swaps & mailingWhat’s in the envelopeA short partner-visible note when you mark I mailed it — packing notes stay private.
- Swaps & mailingHappy Mail vs Mystery MailCheerful kindness vs themed surprise — both stay wholesome.
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